Terms of Play

Who runs NerdHostel

NerdHostel is run by Rick Tew Co., Ltd., 125/13 Moo 1, Bophut, Ko Samui, Surat Thani 84320, Thailand.

Beds and booking

• ▸Two dorms with 6 bunks each: Brotherhood Barracks is the men's dorm, and Sisterhood Sanctum is the women's dorm.
• ▸One booking is one bed for one guest. For a group, make one booking for each person.
• ▸All 6 Bunks: one booking holds every bunk in one dorm, for any mix of people. Kids are welcome with a parent, and under-6s sleep on the bottom bunks. Each kid aged 3 to 9 gets a NinjaGym Half Day for every night you stay, at NinjaGym across the street.
• ▸The booking page shows every price in Thai baht before you pay.
• ▸Book at least 7 days before check-in. The booking calendar only lets you choose days you can book.
• ▸Check-in from 14:00. Check-out by 12:00.
• ▸Power-Ups are the extras on the booking page. Each one shows its price. The ones you choose are added to your total and paid with your booking.

Who can book

• ▸You must be 18 or older to book and pay. You tick a box to say so.
• ▸Guests aged 16 or 17 may stay in a dorm without a parent. A parent or guardian makes the booking and gives signed consent: a signed note with their name, their phone number and a photo of their ID. They send it to the email address in the booking confirmation (the same one that takes bank receipts), at least 3 days before check-in. Without it, the guest cannot check in, and the booking is not refunded.
• ▸Under 16: stay with your parent or guardian, on All 6 Bunks.

Paying

You pay the full amount when you book. There is no deposit.

Card / Apple Pay

Visa, Mastercard and AMEX. Our card payment company takes the payment. Your card number goes to them, and we never see it or store it. The charge is in Thai baht. Your booking is confirmed as soon as the payment goes through.

Bangkok Bank QR

1. Choose Bangkok Bank QR and press Pay. The page shows a QR code, our bank details and your booking reference. The account name is Rick Tew Co., Ltd.
2. Scan the QR with a Thai banking app. The QR is the same for every booking, so type in the exact amount shown.
3. Send your transfer receipt, with your booking reference, to the email address in your booking confirmation.
4. Press "I've paid: confirm booking".
5. We check your transfer by hand and confirm your booking within 1 day. We email you when it is confirmed.

Paying from outside Thailand

You can pay by international bank transfer. Choose Bangkok Bank QR and press Pay, then send the transfer to the bank details on that page. Bangkok Bank's SWIFT code is BKKBTHBK. Put your booking reference with the transfer, and give the purpose as "hostel booking".

Send the amount in Thai baht. You pay all the bank fees, so the full amount arrives. If less arrives, we ask you for the rest before we confirm. Then send your receipt and press "I've paid: confirm booking", as above. A transfer from abroad can take a few days. We confirm within 1 day of the money arriving.

The 24-hour hold

After you press Pay, your bed is held for you for 24 hours. If you have not paid and have not pressed "I've paid: confirm booking" by then, the booking cancels itself and the bed is free for other guests. Once you press "I've paid", the bed stays held while we check your transfer.

If your plans change

Bookings are non-refundable. At the details step you tick a box that says "I understand that bookings are non-refundable".

• ▸Moving your dates: ask us through the ask box at least 7 days before check-in. We move your booking once, free, if a bed is free on your new dates.
• ▸Cancelling: if you have an account with the same email as your booking, you can cancel from your Quest Log. Your bed is then free for other guests. You do not get your money back.
• ▸If you do not arrive: if you have not arrived by 12:00 the day after your check-in date, and have not told us, your booking is a no-show. You do not get your money back, and your later nights can go to other guests.
• ▸If we have to cancel: for example, if our opening moves, we move your booking to new dates. You choose them with us through the ask box. We do not refund the money.

House rules

At booking, every guest agrees to the NerdHostel Code of Conduct. Breaking the rules can mean removal without a refund.

XP and the Quest Log

XP is a points game for guests with an account on this site. Your Quest Log shows the bookings made with your account's email, your XP, ways to earn more, and the rewards you can spend it on. To collect a reward, show the screen to staff at the hostel.

XP has no cash value: you cannot swap it for money. It does not expire. We can change the ways to earn XP and the rewards.

Questions

Ask us through the ask box, and Rick will email you back. Our phone number is at the bottom of every page.

How we look after your details is on the Privacy page.